[Jc's1LE]

Originally Posted by kamin

I registered just to dispute this post.

The dealer is 100% liable, because they were in possession of the car at the time of the theft. This is no different that if an employee damages a car while the shop is open. When you drop a car off at a repair facility, the facility is completely responsible for the vehicles well being until it is returned. This is why a walk-around is performed and all scratches/dings/damage is marked. The customer and service writer should sign the paper this way there is an agreed upon record of the car's condition before it is worked on. I was a service manager for many years and have unfortunately had to deal with bullshit idiot techs who damage cars. Just because the dealer was closed doesn't mean they aren't responsible for the car because at the time of the damage it was signed over to the dealer. What if a random person has broken into the dealer and stole the car? this is NO DIFFERENT.

The dealer and their insurance should be covering this in a 100% fashion. period. The customer should be either receiving a check for the high value of the car or (at this point) a new replacement because this is ludicrous.

THIS