Quote:
Originally Posted by PQ
Curious though. Why are you and so many assuming the dealership is so evil here? Are you privy to the inside information?
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Because my job. I work in not only an industry, but a specific company where customer service is number one. If we dare mess up, we don't try to hide from it, we fix it. Nothing is more important that having a happy customer. There are limits to this, but we still bend over backwards. That's what makes repeat customers who tell their friends, and so on.
First off, the dealership's response should have been that they own the OP a replacement car. They should asked the OP for assistance in locating a satisfactory replacement, aka ebay, autotrader, private party, etc. If one was found, the dealership should have paid for transport of the new car to the dealership, and also then cut a check to the OP for the cost of TT&L.
That's how it should have been handled. Further more, being it doesn't look like a large city, if I were the owner, I would have personally stopped by the OP's work or home to inform him of the news and to promise that everything will be taken care of. That's a little classier than a phone call.