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Originally Posted by jake2212
damn, hes really getting the hookup from the vendors on this site, awesome job CAI inc. and PFADT!
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OUr vendors have always taken good care of us.
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Originally Posted by Sharkonwheels
The way I understand it, from a phone call a little while ago, the OP has been after them for a new car from day one. Nothing presented or offered has been good enough.
There's two sides to every story. The party on the other end of the call said they would come on here, and explain their side. I was just trying to give some neutral "ain't got a dog in this fight" advice, like to end this soap opera ASAP to avoid continuing casualties, and a rapidly spiraling PR nightmare.
I hope we can curtail ourselves enough to hear the other side.
All we can do is take what they both say at face value, knowing it's a he-said, she-said.
PS - I was told that there was defacement to 1 or more vehicles on the lot, that they found when they went in this morning.
Folks, let's let the OP and the dealer work it out, especially now that GM/Chevrolet is involved (confirmed) as any of this nonsense will possibly only complicate things worse than they are. Opinions and comments, sure. Defacing their cars? C'Mon, man...
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Agreed 100%. And the dealer never got an opportunity to give their side. Everyone just assumes that they are being presented accurately here. I do NOT believe they are. THey were backed into a corner. They simply tried to not have to buy a brand new car.
I'll bet GM will give the dealer a REALLY good break on a new car for this guy. I also bet that GM will realize that this was a railroad job whether intended or not and support this dealer.
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Originally Posted by RubyCamaro
Yeah, let's keep it civil. Ours is not to resolve the issue or decide what is fair. We should just understand the feeligs the OP has, which are not unlike those most of us would have and express support that they are able to come to an agreement that is the best possible outcome for all involved.
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[QUOTE=436SS;7333314]
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Originally Posted by Sharkonwheels
Sad as it is; it was just a matter of time before something like this was going to happen. Either way you look at it; the dealership is going to be out of more money than this situation is worth. It's a no-brainer; take the hit of satisfying the victim; or lose more by way of sales/business and vandalism!!!!! Easy math......
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Sure, but there was no way they could have known that trying to find a used comparable car would create this firestorm. Where does it end? Next time this happens a dealer has to look at this situation and try and determine if they should buy someone a brand new car if that customer is really rigid and has a hair internet trigger?
Obviously EVERY dealership out there just got a lesson in Alcatraz type security of their employees.
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Originally Posted by Sharkonwheels
How an organization could let this spiral out of control like this has me baffled.
This is marketing 101 here... Why would you even RISK your reputation?
They're probably going to spend more than the $13-20K on addressing it after the fact. You KNOW they're going to have to come out and say something.
I dunno... Some people just confuse me... They seem to like to  |
It should not be baffling. Their mistake was to try and find a comparable replacement. Was that a mistake? As it turns out, yes. But most customers would have given them that chance before starting the smear.