Quote:
Originally Posted by smkooq
I understand. But in this case who should come out winning? Hoopers or the dealer?
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One major aspect of customer service is turning a possible problem isn't a positive. To cut in with an answer, the dealership should have won. They should have handled this properly from the get go, and eaten any cost to make things right. In the long run, the positive word of mouth would have easily sold 3 more cars, which the profits from those sales would have covered this issue.
Instead they got cheap, didn't know how to handle it, and now their name is mud.