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Originally Posted by RallySS
Has anybody else been rubbed wrong by a warranty claim on their Camaro? The reason why I ask this is that it is entirely up to the first person who reviews the issue as to what response the customer gives and how much they are willing to accept depending on how the review is delivered as well as the response/resolution. I had wheel etching. My initial response was that they fix (not replace, fix) the wheels. My local dealer tried to say the Adams car wash caused the etching...at less than 7500 miles and maybe 8 washes. Long story short, the dealership replaced all 4 after I found every imperfection I could to justify replacement.
Fast forward to now, with this issue. Ops car is wrecked, he is immediately having a horrible day. First thing dealer says is it isn't their problem (forget the insurance yada yada). At that point, they put themselves behind the 8 ball. The next thing they could have done was ask the Op to find 2-3 cars he is willing to check out and own. Dealership arranges details for inspection and buys the right car for him plus some small extras for time spent and hassle. Done deal. Instead, they trade in a car that is damaged and make false claims about the details of the car. At this point Op should be livid and rightfully so he goes to the media knowing where the situation is going. First he got on car forums like we all would. At this point the pitchforks and torches are up and new car is expected/demanded in most cases.
All I'm saying here is the majority of us have had a bad experience at a dealership and can easily relate to the details the Op has provided and the response the dealership has given, and based on said experiences really feel the dealership is being run by a weasel much like our personal poor experience(s) of past, with exception of a couple people based on their responses. It seems more believable to me at this point that the dealer is so set in his ways that he is not willing to go the extra mile at any point and would rather crash and burn in an epic temper tantrum or will be forced to grit his teeth just to make it right to salvage his livelihood. Based on his initial responses, I believe he deserves everything that is coming to him.
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I do not believe they were told it's not their problem. As unlikely as it is that they'd say that I'll ask you the same as everyone else. Why do you believe that he dealer told them that?
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Originally Posted by GT500guy
That is absolutely not the case! Let me first say that what happened to Mr. Hoopers car was extremely unfortunate, if my Shelby were to meet its end at the hands of a dealership employee on a joyride then I'd be upset beyond words.
I know the people at First State Chevrolet, some of them on a personal level, my family has done business with them for over 25 years and to say that they are unreputable or more specifically, that Mr. Robert Hansen isn't trying to make things right for the Hoopers, is simply not the case.
I've been following this thread for several days and it amazes me that people on social media are so quick to judge, without knowing all of the facts. Bob Hansen has and still is, doing everything within his power to secure a replacement car for the Hoopers. Finding an exact match to the their ZL1, especially one with comperable mileage, isnt all that easy, we're not talking about some run of the mill SS for goodness sake!
I read another forum members response that stated how we probably don't know all of the facts in this case, believe me, you don't. I'm not going to get into a pissing contest with other people over this but all of the information relevant to this issue have not been laid out on the table. As I stated earlier, I feel for the Hoopers but truth be told, all this talk of them deserving a brand new ZL1 simply doesn't hold water, sorry folks, insurance companies don't see things that way.
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Quote:
Originally Posted by RallySS
Why does the dealer sit idle and not bring this to light? This is likely a detail they could release and immediately put out the fire, and at a minimum pay the note on the car until one is found. The last detail that was heard was a take it or leave it offer.
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There was no 'Take it or leave it' offer. Why do you believe that?
But as far as the dealer coming on here to 'Clear things up', that would be most unwise. And they know it. THis lynch mob has made up their minds.
I am simply pointing out that they are believing an unlikely story put out by the OP and are willing to ruin someones business over it and I'm getting flack. NO WAY should they come on here right now. It would NOT go well. Which is predictable but interesting. How so many would do this with one hard to believe side of a story.