Quote:
Originally Posted by cdjnight
I'd like to see them come on here...owning they're mistake of giving a parts guy access to 100's of thousands of dollars in not only their vehicles, but their customers vehicles too! And with owning their mistake what they are doing to make it right! And by making right I mean going above and beyond whatever the insurance companies settle on. The Hoopers may not have a certain law that requires the dealer to do so but I'm pretty confident that a lawsuit in civil court probably wouldn't pan out too well for the dealership and the managers that gave the parts boy access. It shows a severe lack of negligence and thank god nobody got killed in the car or on the street.
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The "parts boy" you're referring to was a service writer that had access to the dealership so there's no "mistake" that was made by First State Chevrolet. The lawsuit you mentioned is no slam dunk by any stretch and could wind up costing the Hoopers more than the car is worth. This incident is rare, I know for a fact that nothing like this has ever happened to the Hansen's, not even remotely close.
I do know of a case where a salesman working at another dealership crashed a customers Porsche that was in for service, the owner of the 911 pushed for a replacement car which didn't happen, insurance company with help from the dealer, repaired the vehicle. Was that fair and just, who knows but that's how the industry works..