Recently 1st State Chevrolet had an employee enter the dealership on Sunday December 15th and take a customer’s Camaro without authorization and subsequently totaled the customer’s car in an accident. Our business is closed on Sundays and was locked as is usual procedure. The employee acted on his own in this unfortunate event. This is an awful situation for both the customer and the dealership to deal with. We have been in contact with the customer and apologized for this situation at length. Both parties’ insurance companies are working to handle this claim in a satisfactory manner. Hopefully this situation will be settled in the very near future.
-Robert L. Hansen
President 1st State Chevrolet
When you see a company come out and play entirely on the defensive side rather than own up to something, it tends to rub the general public in the wrong way. In this case, instead of publicly apologizing for the damages and saying they will make sure to make things as right and fair as possible, they said it is basically just as awful for the dealership and that the insurance company is handling it while trying hard to distance themselves from their former employee. Now that is service I want if my car is destroyed!
This sounds more like a statement for insurance purposes making sure their dealership is not held liable for anything, not an apology of any sort or an owning up to a problem that obviously happened. This alone shot red flags all over the place and made the op's account more believable.