Quote:
Originally Posted by Sharkonwheels
I think everyone needs to take a deep breath, and think about this logically.
If YOU were caught in a situation even REMOTELY similar, would you appreciate the internet hanging you out to dry with only one side of the information?
People have called for the executioner, when the case hasn't even been started!
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The dealership clearly fails at customer service. I work in not only an industry, but a specific company that excels at customer service. I understand we're only hearing one side, but unless it's complete and 100% lies, the dealership dropped the ball big time.
I've said it before I think, but the very first step is 100% admitting that they ****ed up, and 100% promising to fix matters.
If I was the dealership owner, I would have been searching every possible place you can imagine for a similar car, and asking the OP is any of these satisfy him. I wouldn't dare suggest a sub par replacement. This is a major **** up, so I would go in knowing I'm going to lose some money initially, but hopefully make it up in the long term via a happy customer who will tell others how well I handled it.
If a replacement could be found, I would pay for transport of it, and cut a check for TT&L.
If a replacement can't be found, then they yes, I would offer up a new ZL1. Yes that's a 15K(according to someone here) difference. That sucks, but if that's what it takes, so be it. If that brings in a couple more sales over the next year, you'll recoup the money right there.
There is a difference between McDonalds level customer service, and at the Ritz Carlton. A high end customer ordered car demands the Ritz level, not McDonalds.