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What people such as PQ are missing is this;
If they called Mr. Hooper the monday after this happened and said "We are very sorry, we had a rogue employee break into the dealership and totalled your vehicle. While this is a very trying time for us here at the dealership, as well as you, we would like to offer our heartfelt apologies and assure you we will make this right again"
Then offered the car with 3k more miles + $4,000 cash, i'd be able to see reason for John to take it. HOWEVER, they offered this after what? Two weeks? Three? Of beating around the bush and trying to get out of it in every possible way.
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