[el ess A]

Is this the first time you've ever dealt with this dealer's service department? These things happen from time to time, and it's how it's handled after the problem is the true test of a business.

The water drains from the door and if the seal leaks, the water entering the door won't do any damage. It's designed that way.

They're fixing the car so I'm unsure of all the drama here. I totally get the frustration of mistakes happening, but you have to give them the chance to make it right. You're getting off pretty easy considering some of the real horror stories about dealers I've read about here.

This is one time you probably wish you had that OnStar app.

A tough lesson learned, but always keep YOUR keys with you, and when bringing in for service, give them the spare key. I do that, and thankfully, never have had to resort to using it. Don't rely on your dealer (or any other service provider) to be prepared for you. That's your responsibility.