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OP should look for a different service center. I run into the same situation with Cadillac. 4 years maintenance = 8 free oil changes. Service adviser said they get reimbursed for 8 no matter when they occur in that 4 year period.
My car only sees 3,500 miles in 6 months which puts me ~ 65% oil life. They change it every 6 months without question.
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