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Wish i would have read this thread before I placed my order. After reading other's horror stories it seems this is the status quo with them. RPI designs is a joke. Here's the story of my order...
**HORRRIBLE EXPERIENCE WITH RPI DESIGNS**
From the moment I placed my order I’ve had nothing but problems. First, I was linked directly to the product page from my google search, so I was completely unaware of any delays due to the recent fire until AFTER I purchased my product and was returned to their websites home page. After finding out about the delays I immediately emailed to the customer service team to find out what the expected delay would be for my particular item. I was told by Grace that her best estimate would be 4 full weeks from the time of my purchase. This seemed understandable due to the fire – however if you’re going to continue accepting orders you should make customers aware of such a delay at the check-out on your website *BEFORE* accepting their money. After the 4 weeks I emailed again for a tracking number for the product and found the post office had attempted to deliver it two weeks prior. While this missed delivery was not RPI’s responsibility – I FREQUENTLY make online purchases and tracking information is always provided by the business. If tracking information would have been provided at the time of shipping I would have been able to keep an eye out for the expected delivery. THEN after opening the package I find the parts are not painted the color or my car, but an entirely different shade of red. I again contacted the customer service team who apologized for the error, and after insisting to have replacement parts sent with expedited shipping, they agreed. I specifically requested that Grace in the customer service provide tracking info once the product shipped. She again failed to provide the tracking information. Once I found the replacement parts on my back porch(two days after they had been delivered by the post office) I was astonished to find that they were STILL NOT WHAT I ORDERED. This time they were painted to correct color however they were for a different model year of Camaro and would NOT fit on my car. I contacted customer service and informed them of the error and this time they apologized profusely. When I suggested that I receive a refund with my correct parts due to the HORRIBLE cluster-f*ck of a process I had been through, the owner Josh suggested he could refund me $10 for my time. I am disgusted. I understand how enormous of a setback relocating a business must be after a fire. But the bottom line is, that your customers should not be the ones to pay the price. If you’re unable to operate your business and maintain some level of professionalism during the rebuild you should stop taking orders until you are back up and running.
*IN SUMMARY*
-- Horrible quality control
-- Incompetent customer service
--Management is Indifferent to customer issues
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