Quote:
Originally Posted by top_of_the_pile
I swear this is the like sixth thread on this I've seen in last month or two or something. GM dealers man! You know, I had same issue while back. Was told no oil change until 7000 miles or OLM is at 20%. I wanted it done at 1000 or so. Had to go through BBB, GM support direct, and calls from/to dealer to get appointment for my oil change. Just the APPOINTMENT. FOR AN OIL CHANGE! Finally had to do it myself because they were telling me it would take up to two hours on the day it was arranged. Oh **** that! Did it myself.
Really all the hassle over an oil change, an automotive equivalent of going "number two". God forbid car needed actual warranty work. Pretty much tells you what dealers to avoid, if not brands altogether.
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I don't think the service dept cares about customer satisfaction any longer,,, I remember the days when the customer request was more important than their pathetic bottom line profit.
Good for you for doing your own maintenance, this way is the only way to know the work was done right,, even if you don't know how to do the work get a friend to help you