[Sales@Phastek]

Originally Posted by Smyffa

I am a little concerned and I for sure have been lied to on two occasions. Ordered a set of ZL1 replica wheels with lug nuts five days ago . I was told wheels were in stock in California and they would be shipped within 24 hours. lug nuts were shipped after 3 days from Georgia. Contacted customer service and they assured me wheels would ship that day which was 2 days ago .Now 4th of July and I can only assume it will be at least Monday before they are shipped, that makes 1 week since ordering. Had I known up front it was going to be a week I wouldn't have ordered them. And now to cancel the order that has not been shipped they said would cost me 5% cancellation fee. They maybe the best place to do business for some but I am extremely unhappy with the whole experience so far. So No More Phastek for me..........Smyffa

Originally Posted by Smyffa

Not sure how many days in your week but 5 days ago for me was Monday, second of all I was told they would ship within 24 hrs, then I was told on Wednesday they were going out that day. And the reason I wanted them that quick was next Thursday I am leaving the country for 3 weeks and the car was going in the shop while I was gone for some up grades that included the wheels. With me being gone I now have 1100.00 worth of wheels that no one will be around to accept. The fact remains they haven't even come close to what they said was going to happen. Now do you guys feel any better about my reason?

Originally Posted by Smyffa

I didn't need them this week but I wanted them by the 10th for sure. and I know they haven't shipped because I checked before they closed on the 3rd. and I doubt they are open today.

Originally Posted by Smyffa

I ordered them as soon as I could ,I bought the car last Friday about 4 pm so Monday was the first day I had a chance to order them .

Back to my original statement ,,,I ask how soon they would ship and if they were in stock and I was told they are in stock and will ship within 24 hours so 4 to five days shipping time was great, because I had at least nine days to get them here. Then I was lied to Wednesday when I was told they were being shipped that day, which did not happen and I checked right before they closed yesterday and they didn't ship then either

Jay,

Here are the facts of the order.

You first contacted us on Monday June 30th. Here is a copy of the most important email in terms of time that was sent on Monday.




Next is a Copy of our Website showing the ship times and that they do ship from the Manufacture.




Next is the Time and Date the order was placed by a Gwen online. The 2nd was a Wednesday.



The next picture is a screen shot of the Lug Nuts shipping Fed Ex from Georgia the same day the order was placed.



Next is the Email form that was filled out on our website Thursday and sent to us. There is also a response back from us as well.



Now at this point we had not received tracking by the end of the day, but we had called the Manufacture to make sure these wheels were going to ship. So here is the time and date cut from the email that was sent to us from FedEx by the manufacture. You will see the date that we received this email was at 12:01am July 4th. If we had been here July 4th this would have been updated, which I do apologize for that.



Next you will see the top of the tracking from FedEx. You will see the date shipped and the delivery time.





Thank You

Jason