Quote:
Originally Posted by Purduepurdy
William
Thanks for the response, it's appreciated, but had kind of a rough day with the local dealer. Sorry if this sounds like a rant but I feel you should know how your dealerships are treating customers.
Well took the car in this morning and took the head service manager out for a ride. He heard the noise and thought I was good to go. Called around noon just to see if they found anything and the guy at the service desk took my number and said he would call back, never did. Around 2 my service writer called and said they could not find the noise, but they did hear it. He had the service manager call me, and I asked how we would proceed next. He said they contacted GM technical service and there were no known issues and he told me to just drive it some more to see if it went away, lol. I asked if we would hear anything more from gm technical service and he said it could take awhile. At that point I went and picked up the car and will not be going back there. As a former auto parts salesman and service writer for an auto shop I cannot believe the lack of care.
Good thing is that it rained hard here in town today because the noise went away for awhile. The noise did eventually come back but I'm betting the farm on it being a belt/pulley issue now (got wet, dried out). I dropped it off at the Buick/Cadillac dealership and they seemed to care more about my car. Seemed like they had a few guys into gm performance and one that has a built up camaro. Hopefully they find something and suggest more then just driving it.
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Very sorry to read of your frustration. Please see my private message to you at your convenience so we can see what kind of assistance can be offered in these circumstances.
William R.
Chevrolet Customer Care