Quote:
Originally Posted by MaloCS
I just had this same exact issue. I was installing a bass knob for my amp and I inadvertently stabbed my touch screen with wire clippers. The result was a broken screen.
I spent a day trying to source a replacement without any luck. I then called my local dealer to order a replacement and was told that I needed not only the display but the trim bezel as well. The reason I couldn't replace just the display was because the display and trim bezel are permanently joined together at the time of assembly. The result was a cost of $800 to replace my broken display. OUCH!
Needless to say I was completely shocked that a $50 display would cost $800 to replace because I needed the trim bezel as well. I honestly didn't know what to do until the parts guy told me to ask the service manager if he could possibly warranty the part. I wasn't too confident about the part being warrantied because I was honest with the dealer about how it was broken. However, the service manager pursued the warranty claim and was able to get it approved. Whew! I really dodged a bullet on this situation.
I will forever take my Camaro to this dealer from now on. They really helped me out of a tough spot when they could have easily denied my claim due to my stupid error. The service manager thanked me for my honesty claiming he rarely encounters a claim like this where the customer doesn't lie about the cause. The fact I was honest about my bone headed mistake was a big reason why he pursued the claim for me. I am truly grateful for his efforts. This man saved my family $800 dollars,
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Good to know. Last I heard, the radio was only sold as a single unit.