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Like I said, you, Ryan, have always been on top of it. As far as the work you performed, top notch -- no two ways about it. What's let me down is 'after' the failure and the length of time it has taken. I always look for how one is treated when things don't go right. That is the ultimate testament.
What I have to take into account now is, IF another failure were to happen after the set of work I want done, and it was a more 'expensive' item, what should I expect?
I do know this, anyone who has you work on their car can expect the best -- I'll attest to that. GPI, however, does need to step up their game though for customer support. That's been my biggest disappointment and I'm sure that will be taken care of going forward. In the grand scheme of things, my situation was such a small thing to actually take care of and in the long run, has changed how I'll do upgrades in the future, which is truly a shame.
-Don
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