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Here is a dealership story. My wife has a '09 Escape and it had about 20K miles on it. On the way to work, it stopped pulling and made a strange noise. I called the dealership where we bought the vehicle about a possible trans issue and I was told do not bring it to them because they didn't have a transmission tech at that time! So I went to another dealer, she got a loaner and the problem was a defective C/V shaft. For a dealership to give up sounds strange, but maybe their tech is in training.
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