Quote:
Originally Posted by Hylton
The perception you speak of is something which I have been trying to get through to GM. Dealers are the face of GM. You understand the difference because you are a dealer.
Most consumers see no difference between GM and it's dealers and to some degree, this perception has been encouraged by GM through their marketing models. Until you dealerships are treated as suppliers by GM instead of customers (which is absolutely stupid IMO), don't start shitting on the consumer.
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And because dealers are the face of GM to the public, they should be held accountable for their actions...whether it be about good/bad sales practices or good/bad service for the customer...use a point/rating system and tie it to allocations up to and including termination of the license with GM for bad performance. The rest of us are held to expectations in our workplaces, why shouldn't dealers be?