Quote:
Originally Posted by Hylton
Some will say that this currently exists with the CSI program. Problem there is that there is little to no transparency to the public. In other words, the public never sees the results of the CSI survey.
What is needed a program that allows customers to see the both the good and bad of all GM dealerships. This will allow the consumer to make an educated decision before buying or leaving their car with someone.
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Well I could see that the dealers need to have time to improve based on customer ratings...but it would be good if the public could see a "Preferred Dealer" list based on customer feedback...not so much to be driven away from a dealer receiving low ratings...but to know where they could go based on dealers that earn high customer ratings. The recent ebay experiment was largely a flop, but one good thing about ebay is that you can see seller ratings, which
do inform buying decisions in that venue.