Quote:
Originally Posted by thecamaroguy
If the dealer changed the oil and left the rag in there...
Is it GMs fault or the Dealer's fault?
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Read my example. It doesn't actually MATTER. The consumer goes to a GM Dealer, a GM Certified technician looks at the car, the walls say GM, the pamphlets are of GM products, the technicians overall have little GM goodwrench patches on them. On the wall is a giant Goodwrench service banner. "We use genuine GM parts" is emblazoned on everything.
People in this board know more than the average consumer about cars. Your average person doesn't sit down and read the franchise agreement to find out if they are dealing with GM Inc or Horsesheit and Sons LLC dba Southside GM. The consumer believes they are dealing with GM.
Edit: Let me say in addition to this, GM already set themselves up for angry people by the way rollout was handled. The simplest analogy in the world on customer service is: someone tells you something is going to take 1/2 an hour. 4 hours later you're still in the lobby. <---that's GM ALL the way in this with no debate. That's why OP was in a car other than the Camaro- it was 2 months past due.