Quote:
Originally Posted by MikesZ
Well I could see that the dealers need to have time to improve based on customer ratings...but it would be good if the public could see a "Preferred Dealer" list based on customer feedback...not so much to be driven away from a dealer receiving low ratings...but to know where they could go based on dealers that earn high customer ratings. The recent ebay experiment was largely a flop, but one good thing about ebay is that you can see seller ratings, which do inform buying decisions in that venue.
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That's what we need. You'd see a lot of dealers trying harder. Price is not everything.
Almost 4 years ago, we bought a Silverado at our local dealer. I have never gone to a dealer to purchase a vehicle without doing a lot of research first, but my husband needed a vehicle desperately, and we didn't have the luxury of time, and he wanted a new Silverado. I actually had heard by word of mouth about this dealer around town from people that would never go back to them. We weren't happy with our experience, and it reflected on the survey we returned. About a week later, we got a phone call from the salesman. He was upset because we had given him a bad rating, and he said the bad rating cost the dealer and cost him. Not sure how that works. He said we should have talked to him before filling out the survey! The thing was, he was not well trained, didn't know what he was talking about.
This dealer is one that will no longer be a Chevy dealer next year. He's the only Chevy dealer in our town, and I hate to see that, but I'm glad as well because their customer service sucks, as does their service department.