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Rookie13 · 08-26-2009, 11:02 PM

I know everyone has hard-lines, stiff necks, and bad experiences - Believe it or not, there are some good people out there to work with. Try building some rapport with the Sales Manager. No real need to talk to a salesman - all he/she needs is a sale to make his/her commission. No offense, but...

The deal isn't going to be closed until the car comes in - so ask to speak to the "Sales Manager." He/She is usually your GM Direct-Connect to the Ordering System. This is the person that will order your car with your adjustments. This is also the person who understands WTF a Bench Work Order # is, when and how allocations work, and what happens and where!! Some, not all, but some salesman do not understand those codes and jargon.

Understanding the process is half the battle for you. Once you know what you want and how - pretty easy decision if your ordering a 2SS - the only things you're missing is color scheme, Sun Roof, GFX, BA System and accessories to order at the parts shop - and of course Manual or Auto.

Color is personal preference really, there are many threads to discuss that in the Official Color Thread.

All your options, view them here.

Once your Sales Manager has typed everything into the ordering system, they are now able to print out a 6 page report of everything you just put in the system. Have that reviewed before you leave for accuracy, get the business card of your Sales Manager, set a follow-up date to discuss your Bench Work Order # and Status Codes. You can view those here.
Straight up, ask them, "How often can I call you to request an update on my order?" This will set the tone for your future discussion.

Honestly, don't apply so much pressure - let them do their job - ask for specific things and be clear - don't beat around the bush. Hell, don't just walk in and expect them to bow to you, honestly, they have a schedule, things to do, other customers - set an appointment so they can give you the time you deserve.

Remember one thing - you are the customer. Be up front and courteous, and they will be up front and courteous.

No I'm not a dealer, I'm a Soldier in the Army. ...you gotta know how to talk to people rather than just expect it to work the way you want it to.

...my .02 cents. Good Luck and Welcome to Camaro5.com!

08-26-2009, 11:02 PM	#7
Rookie13 Hooked on AutoX Drives: 1SS/RS Join Date: Jul 2009 Location: NE Kansas Posts: 399 View My Garage	I know everyone has hard-lines, stiff necks, and bad experiences - Believe it or not, there are some good people out there to work with. Try building some rapport with the Sales Manager. No real need to talk to a salesman - all he/she needs is a sale to make his/her commission. No offense, but... The deal isn't going to be closed until the car comes in - so ask to speak to the "Sales Manager." He/She is usually your GM Direct-Connect to the Ordering System. This is the person that will order your car with your adjustments. This is also the person who understands WTF a Bench Work Order # is, when and how allocations work, and what happens and where!! Some, not all, but some salesman do not understand those codes and jargon. Understanding the process is half the battle for you. Once you know what you want and how - pretty easy decision if your ordering a 2SS - the only things you're missing is color scheme, Sun Roof, GFX, BA System and accessories to order at the parts shop - and of course Manual or Auto. Color is personal preference really, there are many threads to discuss that in the Official Color Thread. All your options, view them here. Once your Sales Manager has typed everything into the ordering system, they are now able to print out a 6 page report of everything you just put in the system. Have that reviewed before you leave for accuracy, get the business card of your Sales Manager, set a follow-up date to discuss your Bench Work Order # and Status Codes. You can view those here. Straight up, ask them, "How often can I call you to request an update on my order?" This will set the tone for your future discussion. Honestly, don't apply so much pressure - let them do their job - ask for specific things and be clear - don't beat around the bush. Hell, don't just walk in and expect them to bow to you, honestly, they have a schedule, things to do, other customers - set an appointment so they can give you the time you deserve. Remember one thing - you are the customer. Be up front and courteous, and they will be up front and courteous. No I'm not a dealer, I'm a Soldier in the Army. ...you gotta know how to talk to people rather than just expect it to work the way you want it to. ...my .02 cents. Good Luck and Welcome to Camaro5.com!