[pickwithaustin]

Have a professional discussion with the Sales Manager or the General Manager of the dealership. If they don't call you back, go see them in person and/or write them a letter. I had an issue with a dealer's service department once and I wrote a letter to the owner of the dealership and it resulted in them refunding all of my money and apologizing for the bad service. Give them that chance. They ARE responsible for the way their employee's behave, to a certain degree, but you have to let them have the opportunity to correct the issue. Sounds like they have a bad employee. You should be able to get some results and if you do not, calmly but firmly escalate it. Publishing the name of the dealership itself, before their senior management has a chance to correct the issue, is probably not very fair.