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Made my appointment yesterday at Roger Dean Chevrolet on time, reluctant to leave the car but have in the past with other cars, said they will call me and let me know what they find when it gets in. Shuttle home was great and made a new friend driving me. Eight hours go by and no call, I call my service advisor and he tells me they have not got a chance to get it in and it will be first thing in the morning. Today I call him and he still has no word on the car, he calls me back and says the tech just came back and they are waiting on parts because the noise and clunk in the rear. Feeling relieved that they are repairing this as per TSB, I get a call 45 min later from my advisor and he tells me the TSB is not under warranty and will be charged $622.00 to change the gear lube . Are you kidding me I said the car only has 5000 miles on it and he tells me its only covered under the 3 year 36000 coverage. I told them thats not acceptable! they said sorry and pick up your car. I cant tell you how many Chevrolet products I have owned and never been through something like this.Roger Dean is telling me the claim was denied by Gm and it was not them! REALLY?
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