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OnStar is a call center. As someone who has worked in call centers and received the obnoxious verbal abuse handed to customer service representatives, I can inform you that nothing will come of your recorded calls to them because call center agents are powerless. They will inform you that your input is important as part of their entry-level job description, and their supervisor is equally impotent in creating policy change. If you really want to see a change in policy, you need to reach the OnStar corporate office. Most of these sorts of offices do not receive inbound calls from customers. It is overwhelmingly likely that you will have to sent a letter to the company in order to exact any level of change. I'm sure that there are lots of supporters of this idea, but you should be aware that calling the customer care department is not the best way to provoke policy change.
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