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All this law stuff is BS. It is a poor decision to treat people this way, and it is an abuse of power/deep pockets. I work for a company where we have warrantied things way beyond our competitors, even when we had every legal right not to. Why because treating our customers right leads to repeat business. When warranting a product that the warranty expired on five years prior, because it was the right thing to do due to the circumstances, leads to a preferred contractor where very large construction contracts are decided on relationships, performance and decent ethics. The only time I can remember not honoring a warranty is when the maintenance has not been performed, and the customer was trying to just cash in on new mechanicals. As long as they have PM records, we can determine if any modifications have had an effect on operation, most are efficiency, or longevity modifications.
When we are bidding a multi million dollar contract, there is a lot of consideration given to the fact that as a company we do the right thing, and back it up. It is called going a step above which is so easy to do compared to how typical business is run these days.
Does it cost us sometimes, sure, but the payback far outweighs the minimal fall out of doing what is right. Voiding a complete power train warranty because of a catch can, well that is something our competitors would do.
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