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.... at some point, you'd think THIS particular case would pass the desk of SOMEONE at GM with half a brain. Then, that mythical someone would do the right thing.
Once it reaches the correct department, I think it will get resolved. That department can only be alerted through the proper channels. IE what the OP is doing, start with BBB, go on to AG, SEMA etc. I reached a standoff with a big company recently, but one, 5 minute, on-line report to the local BBB activated the company"s "Super Pissed Off Customer Dept." and a person with a brain called within a day or so to get it straightened out.
Hopefully something like this will happen....
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 I bowl. Drive around. The occasional acid flashback. |