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No dealer is perfect and the fact is that the MAJORITY of consumers that buy cars from ANY manufacturer are completely satisfied with the sales and service their dealers provide.
It is pie in the sky to believe that EVERY single customer will be completely satisfied.
CSI surveys are a license for a consumer to kill a dealer at will. The fact is that consumers that are dissatisfied will tell 20 people about their experience and consumers that are completely satisfied tell very few.
Complainers at a car dealership are usually the same at McDonalds and every other place they shop with a sense of entitlement.
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