Quote:
Originally Posted by tones2SS
Very well said PQ!!!
I agree your situation sucks and I would be upset as well Logan, but this happens to all brands of cars. (Maybe not the waiting for your new Camaro part.) Hell, I had a 93 Beretta GT that had a bad transmission in it and had to bring the car back like 3-5 times and finally settled out on the "Lemon Law". I still went back to GM after that. Bought a 94 Beretta Z26, then a 99 Camaro SS, then a 2001 Monte Carlo SS. (All awesome cars with ZERO problems, by the way.) 
Good luck with everything. |
Just because it happens to all brands does not make it excusable. The dealers are independent but they are the face of GM. You would think that GM would want to exert enough control to ensure that it does not spit at u and that to make sure it apologizes it if does. I called GM about a problem I am having with my former dealer where the dealer is actually violating state law. I was told they would call the dealer and expected GM to give them a good old fashioned tongue lashing and settle the issue with little effort for a customer who had chosen to give them nearly 40k of there hard earned money. Instead when the GM rep called back they were nearly belligerent and in keeping with my spitting analogy basically told me too bad you didn't duck. My immediate reaction was to think about that 10 Mustang sitting on the lot. In times like this can GM really be prepared to so needlessly through away a sale?
Someone said what would you do if you ran GM. I might have independent dealers and I would have to depend on local talent with there varying degrees of ability. But I would have enforceable standards and those standards would include customer service. I have seen too many stories for this to be the case. Even if there are standards (and I am certain there are) it seems up to the individual dealership to live up to them or not and that is a foolish way to run a business.
BTW a contrasting story to the one of the dealer and this Vette. I have a 2002 Honda Civic I bought as a Certified used car. It had a dent on the body that was supposed to be fixed before delivery. I picked up the car with the dent but with the understanding that I would bring it back in for the repair. Needless to say the dealer reigned. I called Honda for help. Not only did Honda force the dealer to follow thorough on there agreement but they made them pick up and return the car to my door (I live 2 hours from the dealer) provide me with a rental AND fixed some damage I had caused in the meanwhile backing into a sign. (coldpants shall not make fun of backup sensors) What was the result of this? When looking into getting a new car one of my considerations if I was not going to wait for the camaro was the Civic SI something I would not have done without this treatment. GM could learn from this example.
Hmm which company is in more trouble again?