Quote:
Originally Posted by Hetfield03
"The customer is always right" isn't a golden rule. It was simply a tagline from the 1900's from a business that simply caught on. Think "Just Do It."
The customer is NOT always right.
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It stuck around because it reminds businesses that even when the customer is wrong, they are still right. They are right because the customer has the money that the business needs to prosper. It's the business's job to educate the customer in a way that doesn't alienate said customer and money.
Interesting thing in recent years, due to the advent of the interwebs, is that many customers know far more about the product they seek, than the sales people tasked with selling the product! This process removes almost all power and control of a sales situation from the sales person. They become merely cashiers. Almost everybody researches a product before making the purchase decision these days, while
product knowledge amoungst sales people is a lost art.