Quote:
Originally Posted by patriotpa
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Ok, so I went to order these from SummitRacing Keyed Alike. The first phone call, I talked to a guy that didn’t know what the H#!! I was talking about.
So I decided to call Gorilla and see if they could help. No such luck. Talked to a lady that told me they can key them alike but I would have to have them special ordered..daaaa. But she could not help. I called SummitRacing again and I talk to a different sales rep and he knew exactly what to do. I ordered and 7 days later they came in the mail...great!!...not great
they did not come keyed the same. so I call Gorilla again, sense they came direct from them and the invoice stated to Key Alike, I figured they would help....Oh H$ll no!
They said that I would have to get back with SummitRacing and tell them to fix it even tho the invoice from Summitracing said to Key Alike! Called Summitracing for the third time and got a really nice girl that was very helpful and sent me a UPS return label and said she would call me back today when she had talked Gorilla and fixed the problem (I'll let you all know how that goes).
I'm writing this to let you all know that if you want them Keyed Alike, Make sure they write it in Big letters and in more then one place on the invoice to KEY ALIKE.
An Gorilla has NO
Customer Service at all. I just hope Summitracing comes thru.
1000, Order Entered by Dealer (on 7/31/2009)
1100, Preliminary order accepted (Status as of 8/18/09)
2000, Order accepted by GM (Status as of 9/1/09)
3000, Order accepted by production control 9/7/09 (TPW 09/28/09)