Originally Posted by hrpiii
Picked up the new 2017 Cruze Hatchback on Friday. It was the normal, deal with the dealership crap. Why is nothing easy any more?
Got to the dealership about 11am. Talked with the Salesman, made sure we had everything to trade in the Sonic and then went to look at the car. Their washing crew is pretty good, as they also deal in a lot of vettes and Camaros (like Becky), so them washing and prepping the car wasn't a scary thing. As we were looking over the car, saw a small scratch on the headlight. Maybe 2" long, horizontal, like something struck it. Rest of the car looked great, but I wasn't happy about the headlight.
I spoke with the salesman, and pointed out I wasn't happy about that and would like that taken care of. "No problem Hank, let me speak with the manager". I guess, at that point, the manager wanted to talk to me, and well 'essentially' tells me there was nothing "they" could do with it. I mean he was nice, direct, a little firm in his tone. And I let him talk and explain his side of the story for about 5 minutes why they can't do anything to help me out. Then it was my turn to speak, and for those they have met me or seen me in person, getting on my bad side, or telling me 'I will have to live with it', wasn't something I was going to do. Now I get to speak, and it started like this "...Brad, I don't give a f*ck what you have to do to get this right, and if it takes ordering or finding a new car, I don't have god d*mn problem with that either. You can fix it by taking the light off another Cruze, you have 6 on the lot. But I am not taking a car with a visual scratch on it. So we can sit here and discuss what you want, or what you cannot do, and if your dealership wants to sell a car off the lot today, or order me a new one.". Brad says it could be up to six weeks to get another car, and not sure where we are in needing it. I tell Brad that I don't "need" a car till 2017, so I can take the Sonic back home and come back when I feel like dealing with them again. Brad says he will look into it.
Brad returns in 10 minutes and says they will be replacing the light, and it will be about an hour because they have to take off the bumper. I tell Brad not a problem, get to it. I turn to the salesman Bo and tell him I need a car to go eat lunch. I get a brand new 2016 Camaro SS to drive off the lot. We get a call as we are finishing up lunch that the car is ready. We return, check it all out, do the paperwork and we are off with a new Cruze. I got some pics, and will have to post later.
I don't think Brad likes me, nor wants to see me again. But who gives a crap about Brad, it's not his money or his car. My salesman Bo was awesome and a real down to earth guy, treated us with respect and addressed our concerns. But Brad, he got what was coming to him.
Sat was spent polishing and sealing it, along with some plumbing I had to get done due to new countertops and sink and faucet in the kitchen.
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