Quote:
Originally Posted by Buschman
This mindset is exactly what is wrong with this country.....
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Waiting two months to get a part inspected is what's wrong with aftermarket companies sticking it to you. Everyone bends over backwards for you until they get your money, then they string you along. There is no reason it should take that long. I'm not saying what OP did was right, but that is a ridiculous wait time. What if it turns out to be a bad unit? Then OP is carless for an unreasonable amount of time due to poor business. If Kraftwerks warranty says they should have to inspect it, that is who should have the blower, not Rotrex. And they should have a dedicated team to inspecting the returned parts, if their product is worth anything, they shouldn't be busy with returns and can bust this out.
Companies wanting to charge 35% to restock something or having three separate companies all have their hand in the pot on one blower so no one knows anything is ridiculous. This entire experience has been nothing short of unprofessional from all parties involved.