Quote:
Originally Posted by billw501
Codeman71. Took your advice and called the 800 number. A case number was opened up and a customer assistance center rep called me. She told me she would have to contact an engineer about my case. That was this past Monday. She called me today and informed me she talked to an engineer from the southeast region that the dealerships use. The engineer told her that there was NO SUCH THING AS A PDIM UPGRADE! I was initially upset and had a few choice words, but apologized because I know it was not her fault, but now I am at a loss as to what I can do from here. I can't seem to convince anyone from the dealer to the customer assistance that this is a problem that is fixable with the right software. Is there anything else I can do? Thanks....
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Maybe the problem is in the wording? I would call them back and clarify that what you're looking for is a
software update. To them an "upgrade" probably implies new hardware with new features.