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scandata · 06-15-2016, 09:34 PM

Follow-up, in case anyone's interested in the warranty aspect (copied from the warranty sub-forum)
I emailed Chevy to ask if removing it would void my warranty. As I half-expected, I didn't get an answer. They said I have to take it to a Chevy dealership and have it looked at by a mechanic. I called the number below and got the same answer. She said that they have to check the vehicle and make sure there's nothing else defective that might cause an issue with removing the gauges, which makes sense if they want to be sure they're covered. I'm due for an oil change, so I'll just ask about it when I get that done. If the dealership wants to charge extra to give me an answer, I'll just remove it and hope an issue never comes up, or see if they do it for a fee so it will be on paper that it was removed by certified a Chevy mechanic.

THE EMAIL RESPONSE FROM CHEVY:

About your inquiry, we are sorry to inform you that we at the Chevrolet Customer Assistance Center are not in the position to advise technical information. The reason for this is that we cannot physically see the vehicle, and might provide you inaccurate information that may cause future concerns which may add to your inconveniences. At this point, we will need to refer you to a Chevrolet Dealership as these are the right people that are technically trained and knowledgeable to assist you with your query.

Before arrangements are made with the Customer Experience Manager at the Chevrolet dealership, we will need some additional information.

Daytime and Evening Number
Best time for contact
Mailing Address
Vehicle Identification Number
Current Mileage
Preferred Dealer to work with

For your reference, the Service Request number assigned to your case is 8-2164863997. Please refer to this number on any future correspondence about your case.

If you prefer to expedite the handling of your concern, please contact the Chevrolet Customer Assistance Center at 800-222-1020. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m. EST.

Thank you again for taking the time to contact Chevrolet.

Sandra
Chevrolet Customer Assistance

06-15-2016, 09:34 PM	#41
scandata Drives: 2015 2SS/RS vert, Spring Green Edtn Join Date: Jun 2014 Location: Sarasota, FL Posts: 1,284	Follow-up, in case anyone's interested in the warranty aspect (copied from the warranty sub-forum) I emailed Chevy to ask if removing it would void my warranty. As I half-expected, I didn't get an answer. They said I have to take it to a Chevy dealership and have it looked at by a mechanic. I called the number below and got the same answer. She said that they have to check the vehicle and make sure there's nothing else defective that might cause an issue with removing the gauges, which makes sense if they want to be sure they're covered. I'm due for an oil change, so I'll just ask about it when I get that done. If the dealership wants to charge extra to give me an answer, I'll just remove it and hope an issue never comes up, or see if they do it for a fee so it will be on paper that it was removed by certified a Chevy mechanic. THE EMAIL RESPONSE FROM CHEVY: About your inquiry, we are sorry to inform you that we at the Chevrolet Customer Assistance Center are not in the position to advise technical information. The reason for this is that we cannot physically see the vehicle, and might provide you inaccurate information that may cause future concerns which may add to your inconveniences. At this point, we will need to refer you to a Chevrolet Dealership as these are the right people that are technically trained and knowledgeable to assist you with your query. Before arrangements are made with the Customer Experience Manager at the Chevrolet dealership, we will need some additional information. Daytime and Evening Number Best time for contact Mailing Address Vehicle Identification Number Current Mileage Preferred Dealer to work with For your reference, the Service Request number assigned to your case is 8-2164863997. Please refer to this number on any future correspondence about your case. If you prefer to expedite the handling of your concern, please contact the Chevrolet Customer Assistance Center at 800-222-1020. Customer Relationship Specialists are available Monday through Saturday from 8:00 a.m. to 9:00 p.m. EST. Thank you again for taking the time to contact Chevrolet. Sandra Chevrolet Customer Assistance __________________ 2015 2SS/RS vert, Spring Edition Green Flash (2015 - present) 2014 1LT vert, Blue Ray Metallic (2014 - 2015)