[Orange Krate]

Agreed. There is no reason why a deposit can't be refunded. You didn't order a car from manufacturer. However, with that said, there aren't enough details in your original post. Talk to General Manager and if that doesn't work, ask to speak to dealership owner if it is possible. Most dealers want their clients satisfied but if they are this screwy with sales then their service department is probably WORSE! Remember in any business the attitude at the bottom of the food chain is a direct reflection of those running it at the top!