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Old 12-25-2013, 07:52 PM   #326
FilibustaRhymes
 
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Drives: SS
Join Date: Nov 2013
Location: USA
Posts: 529
The dealer should have insurance to cover these sorts of scenarios, as mentioned above. It seems like a no-brainer, to me.

Bottom line is that the car was in their care and it was destroyed.

Several years ago, the computer shop I worked in was broken into by a former employee and was cleaned out - we ended up replacing every computer there. I think it was something like two dozen of them, and in every case the customer got something newer/better than what they had before. Insurance helped some - they paid for the current appraised value, and we as a business took a loss and made up the rest to make the customers happy.

Only one guy out of 24 or so was a dick about it, and we bent even further backwards to make him happy. He was still a dick, but there is absolutely no way he can say he got screwed - he ended up with some way better equipment than he had before.

You're a business...it's what you do.
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