Quote:
Originally Posted by Angrybird 12
I have a phone conference scheduled with the District Service Specialist to discuss what my next option is.
Has anyone else done this and have any tips on what to ask for?
Right now all I want is proper operation of the top so I can use it as when I first purchased the car and an extended warranty on the top, frame and water management system.
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Yes, be as nice and polite and professional as possible, you need to get this guy on your side. Mention how long you have been a loyal customer but not too much.
It would be a good idea to make yourself an outline, a start to finish (current situation) where you are at now and then what you want done. Then practice it out loud to yourself. If you can't do it in under 5 mins, edit something out or just get to what you want done now. These guys are being tugged from 8 different directions and you don't want to be the thorn in the side. He has enough of those.
Good luck and keep us informed.