Quote:
Originally Posted by chevy 3
My deal with Gary was odd. I ordered a razzy front vailence and after days of calling he shipped the part. Well when I got mine it was the wrong color. It came black not cgm when I called Gary he was very sorry for the mix up and wanted to make it right. The part I didn't under stand was that I had to find a body shop that would paint the part for the same cost. Well that didn't happen first off Gary has the paint on hand so his cost will be cheaper. He did give me 85.00 back for painting but not the full painted amount because I got to keep the extra paint dose this sound right to you guys. Think not. figure I had to buy new paint then paid body shop to paint the part the cost was 200.00 pluss I had to buy the paint. On the other hand he was very cool when it came time to mount the part. He took all my calls and talked me though the process. At this point I'm 50/50. I'd probably buy parts later from him but not painted ones. Hell in the end the part cost 200.+ more than it should of. Not shore where I'm going with this but sh t happens. Some times you have to role with it. Side note he should give the money back if the part is returned un harmed.
|
I agree with you totally on this one.If You pay for something it should be right.The way you ordered it.If it is not the vendor should make it right at his expense not yours.I would be mad also!Sometimes a company grows so fast that their quality slips and customer satisfaction takes a second seat to profits.I hope this is not beginning to be the case.
I have ordered painted bowties quite awhile ago from him.While not totally satisfied with them due to dirt in the paint,I accepted them knowing that most would not notice the dirt.Yea it bothered me then and it bothers me now every time that I wash & dry them.But I guess that is life.At the time of my purchase nothing but kudos on his work.No complaints coming out until lately.Maybe he will take a second look and reexamine the complaints and mend the fences soon rather than later.
The man does quality work as we all have seen.Just might be he is getting overwhelmed with work and needs to step back and re- access.Best of luck to all and hopefully a mutual resolution to these nagging issues.