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When I had a Lexus each time I hit the service department one of the first things the Svc Mgr did was look at the windshield wipers and suggested new ones - even when the ones I had were less than a month old. They charged nearly $50 for new ones. Wonder how many people a day fall for that...
So they just follow the 'sales routine' - get you to buy stuff you don't need... Even when you have a specific item you want fixed.
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