Quote:
Originally Posted by Apex Chase
Many do see it that way, but others know that you pay more for the same work than GM does. All they have to do is try to convince you that your warranty won't cover it.
|
Doesn't quite work that way. Every GM dealership is subject to rigid warranty rules and must show verifiable proof of repairs. An AVM or Area Vehicle manager assigned to dealerships in given area, hence area vehicle manager, will visit and check on warranty claims.
One old ruse was to tell customers nothing was wrong with vehicle, record the visit/complaint, send them on the way, usually with an hour service time (since it wasn't under warranty), then charge GM for the repair....for instance, a squealing rear differential on a Silverado. The shop would put some friction modifier in it, and send the guy down the road, then charge GM for a whole rear-differential and labor, ha.
Well, now dealerships must hold onto said replaced parts for 30/60/90 days and show physical evidence to the AVM or the claims are unpaid.
Not saying dealerships can't get away with some of it, especially if the AVM doesn't show up much or is in good with the dealer but the days of double dipping and such are way low. Also, the service dept's margin on warranty work is next to nothing anyways.