[sully6768]

Mine just went in. Found out that convertible top issues like this goes through the body shop manager, not the service manager at our dealership. I called in to schedule the appointment and spoke to a service tech who answered the service line. When I asked the service tech about it he didn't have a clue what I was talking about. He said that I should probably talk to the body shop manager. Transfered me and he was right. Eric new all about it, plenty of kits in stock (they had done 11 already), got us in today and said we should have it back shortly. He figured it would take a couple of hours tops.

I just assumed all things service should go through the service department. Turns out that isn't the case. Figured I would share this as it may help others get to the root quicker.