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Products are subjective to technique used to apply them, what works for 1 person may not work for another due to differences in application between the two.
Longevity in the business means a lot, companies like Menzerna and Meguiars. You don't stay in business for decades by selling inferior products.
However companies with less time in business, like Adams, who offer a 110% guarantee of satisfaction, and Carprousa, who have people like Corey, who is more interested in helping you for what will work in your particular situation than just selling you something, provide their customers with the highest level of customer service.
I have yet to buy any product from a company with longevity or great service that was mediocre.
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