GM Rep Help..Picked up the Camaro from the Dealer.. ROCK chips in my door! - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

dgriddick · 01-21-2014, 06:12 AM

After paying $6000 cash in repairs, I picked up the car yesterday I asked not to leave the lot. I even had the service writer inspect every panel in detail before signing the car in and write on the work order the car was not to leave the lot. I had an appraisal done the week before by a certified appraiser that took detailed pics and asked if I planned to show the car.. well I guess I wont now..The car has chips in the driver door, 5 miles more on it, I checked it in with 13,680.. they left their paper work saying 13,680 in/out.. it had 13,685 on the odometer..and the service manager offered $200 off my bill. The assistant service director said they did the mileage in the parking lot after a front end alignment, the Service Director said he would comment whether he believed it or not but it could have left the lot., who drives 5 miles in a parking lot? thats BS.. and now my door is chipped up and they refused to paint it.. I am waiting for the GM survey

PalmerGA · 01-21-2014, 06:42 AM

Quote:

Originally Posted by dgriddick

I am waiting for the GM survey

You probably won't get one. Man, that sucks. Hope you can get some resolution.

cadyshac · 01-21-2014, 09:50 AM

Call the cops and your insurance agent. Refuse to accept the car too.

matthew9440 · 01-21-2014, 10:45 AM

If I was the technician who did your alignment, I would have test drove it to make sure that everything was tight.

Austin45 · 01-21-2014, 11:16 AM

Quote:

Originally Posted by matthew9440

If I was the technician who did your alignment, I would have test drove it to make sure that everything was tight.

After my car was lowered they had a lot of trouble getting it into alignment and they had to take many test drives. Personally, I wasn't worried because the tech builds super charged corvettes so I'm sure my V6 Camaro is a toy to him. 5 miles in a parking lot, that's pretty crazy. That just seems sketchy.

As far as rock chips go, post some pictures. That is unacceptable and they need to make it right.

Blu Ray · 01-21-2014, 12:58 PM

Call your insurance, give them details, file a claim. let them go after the dealer...thats what you pay them for

myold88 · 01-21-2014, 03:20 PM

Quote:

Originally Posted by Blu Ray

Call your insurance, give them details, file a claim. let them go after the dealer...thats what you pay them for

Waste of time- Damage probably will not exceed OP's comp deductible.

Mcarltonjr · 01-21-2014, 03:27 PM

Threaten with the survey. Same thing happened to me. I talked to the service coordinator at my dealership and after a threat of a bad survey my car was repainted and they paid for the rental car on top of it.

gajagfan · 01-21-2014, 03:34 PM

I get being upset about rock chips to an extent, but mine has so many in the gill area, I guess I am numb to it, and I have no idea how severe yours are. The five miles is not even worth talking about. They test drove your car after the alignment. I would think you would be glad.

dgriddick · 01-21-2014, 06:58 PM

Quote:

Originally Posted by gajagfan

I get being upset about rock chips to an extent, but mine has so many in the gill area, I guess I am numb to it, and I have no idea how severe yours are. The five miles is not even worth talking about. They test drove your car after the alignment. I would think you would be glad.

The chips were not on there when I took it in so yes.. its a problem.. If I had done it .. that would be different... As for the miles... I specifically asked not to leave the lot and they did it anyway.. I am trying to keep my car nice and after the poster that got his car totaled by a dealership employee, i did not want it hot rodded on the highway...

Its principle... You may not mind rock chips... I do

Frank in MD · 01-21-2014, 07:03 PM

Did you do a walk around w/ the dealer before you dropped you car off? If you didn't you're pretty much out of gas. I agree with you about the no leaving the lot part w/out my say so, but if you had an alignment they do need to drive it. Having said that, I personally want to be present on any and all drives. That's probably why they offered some compensation.

If you can't prove it, they aren't responsible.

Blu Ray · 01-21-2014, 07:06 PM

Quote:

Originally Posted by myold88

Waste of time- Damage probably will not exceed OP's comp deductible.

I carry $250 Deductible, even so cost of repainting and color matching can exceed $500 quickly

All Star · 01-21-2014, 07:29 PM

Pics of rock chip? This also can't be your only one on a three year old Camaro.

ChrisBlair · 01-21-2014, 08:12 PM

They just don't give a damn about your car, period. And I don't mean OP's car. I mean any of our cars. That damage is nothing to them. They aren't car guys, they are just in the car business. Never confuse them with car guys.

And based on my alignment debacle, Chevy claims they just need to hit the numbers. If you believe my (ex) service center, and I wouldn't discuss the color of orange juice with them.

01-21-2014, 06:12 AM	#1
dgriddick Drives: 2011 Camaro SS/RS Join Date: Nov 2013 Location: Vriginia Beach Posts: 338	GM Rep Help..Picked up the Camaro from the Dealer.. ROCK chips in my door! After paying $6000 cash in repairs, I picked up the car yesterday I asked not to leave the lot. I even had the service writer inspect every panel in detail before signing the car in and write on the work order the car was not to leave the lot. I had an appraisal done the week before by a certified appraiser that took detailed pics and asked if I planned to show the car.. well I guess I wont now..The car has chips in the driver door, 5 miles more on it, I checked it in with 13,680.. they left their paper work saying 13,680 in/out.. it had 13,685 on the odometer..and the service manager offered $200 off my bill. The assistant service director said they did the mileage in the parking lot after a front end alignment, the Service Director said he would comment whether he believed it or not but it could have left the lot., who drives 5 miles in a parking lot? thats BS.. and now my door is chipped up and they refused to paint it.. I am waiting for the GM survey Last edited by dgriddick; 01-22-2014 at 06:19 AM.

01-21-2014, 10:45 AM	#4
matthew9440 Drives: 2010 Camaro 2SS/RS Join Date: Aug 2012 Location: DuBois, PA Posts: 1,039 View My Garage	If I was the technician who did your alignment, I would have test drove it to make sure that everything was tight. __________________

01-21-2014, 12:58 PM	#6
Blu Ray ALWAYS-N-BOOST Drives: 2021 ZLE A10 Join Date: Dec 2011 Location: Alpine, NJ Posts: 2,375	Call your insurance, give them details, file a claim. let them go after the dealer...thats what you pay them for __________________ 2012 1LS M6 Black-Sold 2013 2LT M6 BluRay- Sold 2015 1SS 1LE M6 Black-Sold 2021 ZLE A10 Riverside Blue - Awaiting Arrival 01/10

01-21-2014, 07:03 PM	#11
Frank in MD Raining Blood Drives: 2014 SS Performance Sedan Join Date: Oct 2009 Location: facebook Posts: 2,682	Did you do a walk around w/ the dealer before you dropped you car off? If you didn't you're pretty much out of gas. I agree with you about the no leaving the lot part w/out my say so, but if you had an alignment they do need to drive it. Having said that, I personally want to be present on any and all drives. That's probably why they offered some compensation. If you can't prove it, they aren't responsible. __________________ Ordered 1/9/12 - Born 2/3/12 - Delivered 2/21/12 - '12 1SS/RS Summit White - TRADED. 2014 SS Performance Sedan #2974 - Red Hot 2 - S/R. & Spare. Built 01/09/14 #238 of 291 as configured

01-21-2014, 07:29 PM	#13
All Star I'm an Engineer Drives: 2019 Camaro 1SS 1LE Join Date: Feb 2012 Location: Camden County, NJ Posts: 682	Pics of rock chip? This also can't be your only one on a three year old Camaro. __________________

01-21-2014, 09:50 AM	#3
cadyshac It's in the hole! Drives: '11 2SS L99 SGM, '18 2SS, M6, HWSE Join Date: Apr 2011 Location: Kentucky Posts: 1,397	Call the cops and your insurance agent. Refuse to accept the car too.

01-21-2014, 03:27 PM	#8
Mcarltonjr Drives: 2013 F150 STX Join Date: Nov 2013 Location: Phoenix AZ Posts: 139	Threaten with the survey. Same thing happened to me. I talked to the service coordinator at my dealership and after a threat of a bad survey my car was repainted and they paid for the rental car on top of it.

01-21-2014, 03:34 PM	#9
gajagfan Drives: 2013 1SS 1LE Black - Std Exhaust Join Date: Mar 2013 Location: Brunswick, GA Posts: 3,622 View My Garage	I get being upset about rock chips to an extent, but mine has so many in the gill area, I guess I am numb to it, and I have no idea how severe yours are. The five miles is not even worth talking about. They test drove your car after the alignment. I would think you would be glad.

01-21-2014, 08:12 PM	#14
ChrisBlair Buick 455 Fan Drives: 1970 Buick, 2012 1SS LS3 Join Date: Jun 2010 Location: Boston MA Posts: 5,957	They just don't give a damn about your car, period. And I don't mean OP's car. I mean any of our cars. That damage is nothing to them. They aren't car guys, they are just in the car business. Never confuse them with car guys. And based on my alignment debacle, Chevy claims they just need to hit the numbers. If you believe my (ex) service center, and I wouldn't discuss the color of orange juice with them. __________________