Shouldn't dealers know their products and services at least a little - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

Shift · 11-11-2010, 09:25 AM

I must have the worst dealer in the state, when i bought the car I knew far more than their sales guys and when I did have questions they didn't have answers. No big deal after all I had been studying up in these forums and my unanswered questions at the dealer were answered here. Well the other day I call the parts/service department to see how much the dexos oil per quart costs and if they had any "yes we have it, $7.99". Well I just went to get it and they dont have any dexos and didn't even know about it until this morning. Then this same guy tells me they are running a special on oil changes $19.95. 8 quarts of synthetic, filter and labor $19.95 yeah right thats gonna happen. He also said they just use what they have in the pump, a semi synthetic 5w-30. I'm no expert but I dont believe the semi synthetics meet the GM4718M standard that you can fall back on if dexos isn't available.

Then this guy asks if I'm interested in accessories, I say maybe and ask him "will GM performance parts installed by you cause problems with warranty coverage?"

His reply "GM sells performance parts?" coupled with a puzzled look.

I had to leave at this point. I really need to find another dealer to work with.

PoorMansCamaro · 11-11-2010, 09:30 AM

yes! i've always wanted to use this smiley!

Kahdir · 11-11-2010, 09:36 AM

What dealership was this?

I want to add them to my "Avoid At All Cost" list of dealers that in an emergency, I can notify the tow truck driver to skip

Shift · 11-11-2010, 09:39 AM

Quote:

Originally Posted by Kahdir

What dealership was this?

I want to add them to my "Avoid At All Cost" list of dealers that in an emergency, I can notify the tow truck driver to skip

I dont really want to drop their name as it might just be this 1 dealership out of the 10 or so they have (MD,DE and NJ)

CamaroFemme · 11-11-2010, 09:43 AM

Quote:

Originally Posted by Shift

I dont really want to drop their name as it might just be this 1 dealership out of the 10 or so they have (MD,DE and NJ)

Drop it. How will we know what to avoid if you don't?

They can't all be Becky @ Rodger's.

mfr1950 · 11-11-2010, 09:44 AM

Thankfully most dealers aren't in this catagory,,,,

:facepal m:

f5journal · 11-11-2010, 09:45 AM

My dealer insisted the automatic had exactly the same engine as the manual. They were clueless on L99/LS3

ron10 · 11-11-2010, 09:48 AM

my dealer is exactly the same.they don't have a clue.

PoorMansCamaro · 11-11-2010, 09:52 AM

Quote:

Originally Posted by Shift

I dont really want to drop their name as it might just be this 1 dealership out of the 10 or so they have (MD,DE and NJ)

well, tell us the location as well...

Shift · 11-11-2010, 09:57 AM

Its on the midshore of MD, dont want to drop their name as I'm probably the only one who has bought a Camaro from this particular dealership and if they come to these forums they will know exactly who I am. I dont want my service to get worse if I find myself having to go to them again.

GB EB · 11-11-2010, 10:07 AM

Quote:

Originally Posted by Shift

Its on the midshore of MD, dont want to drop their name as I'm probably the only one who has bought a Camaro from this particular dealership and if they come to these forums they will know exactly who I am. I dont want my service to get worse if I find myself having to go to them again.

You are still letting them service your car

CamaroFemme · 11-11-2010, 10:14 AM

Quote:

Originally Posted by 2011 2SS/RS

You are still letting them service your car

^This, but maybe they're the only one in the area or something?

numbr3t · 11-11-2010, 10:22 AM

I went to a dealership and asked " what can you tell me about the automatic with the paddle shifting?" His reply was "not much". He couldnt answer any questions I had at all except voicing his opinion on colors and that he liked the challenger better.

TommyTSquared · 11-11-2010, 10:47 AM

Quote:

Originally Posted by PoorMansCamaro

yes! i've always wanted to use this smiley!

I can see it now...

PMC: "YES A DEALERSHIP THREAD! *read* crap! OP is an idiot, not the dealer's fault. Next time!"

PMC: "YES A DEALERSHIP THREAD! *read* *furiously clicks reply and opens smiley window OmgItCantHappenFastEnough* YESSSSSSSSSS!!!!!!!!!!!!!!!!!!!"

11-11-2010, 09:25 AM	#1
Shift Drives: Me 2001 F150, The wife '11 2SS RS Join Date: Aug 2010 Location: Maryland Posts: 532	Shouldn't dealers know their products and services at least a little I must have the worst dealer in the state, when i bought the car I knew far more than their sales guys and when I did have questions they didn't have answers. No big deal after all I had been studying up in these forums and my unanswered questions at the dealer were answered here. Well the other day I call the parts/service department to see how much the dexos oil per quart costs and if they had any "yes we have it, $7.99". Well I just went to get it and they dont have any dexos and didn't even know about it until this morning. Then this same guy tells me they are running a special on oil changes $19.95. 8 quarts of synthetic, filter and labor $19.95 yeah right thats gonna happen. He also said they just use what they have in the pump, a semi synthetic 5w-30. I'm no expert but I dont believe the semi synthetics meet the GM4718M standard that you can fall back on if dexos isn't available. Then this guy asks if I'm interested in accessories, I say maybe and ask him "will GM performance parts installed by you cause problems with warranty coverage?" His reply "GM sells performance parts?" coupled with a puzzled look. I had to leave at this point. I really need to find another dealer to work with.

11-11-2010, 09:30 AM	#2
PoorMansCamaro Drives: Really Slow Join Date: Apr 2010 Location: PA Posts: 57,198	yes! i've always wanted to use this smiley! __________________

11-11-2010, 09:44 AM	#6
mfr1950 Drives: 2011 challengerR/T , 2010 Ram R/T Join Date: Aug 2008 Location: Lafayette Indiana Posts: 1,186	Thankfully most dealers aren't in this catagory,,,,:facepal m:

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11-11-2010, 09:36 AM	#3
Kahdir Drives: 2010 Chevrolet Camaro 2SS/RS Join Date: Aug 2008 Location: PA Posts: 2,178 View My Garage	What dealership was this? I want to add them to my "Avoid At All Cost" list of dealers that in an emergency, I can notify the tow truck driver to skip

11-11-2010, 09:45 AM	#7
f5journal Senior Camaro Fanatic Drives: 2011 SS/RS manual - White Join Date: Aug 2010 Location: aiken, sc Posts: 1,980	My dealer insisted the automatic had exactly the same engine as the manual. They were clueless on L99/LS3

11-11-2010, 09:48 AM	#8
ron10 Drives: 2010 2SS IOM L99 Join Date: Jan 2010 Location: LOUISVILLE,KY.. Posts: 7,545	my dealer is exactly the same.they don't have a clue.

11-11-2010, 09:57 AM	#10
Shift Drives: Me 2001 F150, The wife '11 2SS RS Join Date: Aug 2010 Location: Maryland Posts: 532	Its on the midshore of MD, dont want to drop their name as I'm probably the only one who has bought a Camaro from this particular dealership and if they come to these forums they will know exactly who I am. I dont want my service to get worse if I find myself having to go to them again.

11-11-2010, 10:22 AM	#13
numbr3t Drives: Waiting... Join Date: Feb 2010 Location: Illinois Posts: 58	I went to a dealership and asked " what can you tell me about the automatic with the paddle shifting?" His reply was "not much". He couldnt answer any questions I had at all except voicing his opinion on colors and that he liked the challenger better.