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12-04-2011, 07:09 PM
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#1 |
 
Drives: 2012 2LT RS White Born: 11/10/11 Join Date: Nov 2011
Location: Florida
Posts: 313
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Dealer Charging more for Dealer Installed Accessories
So, I'm getting a 2012 LT2 White that came to the dealer lot with the painted heritage grill. The dealer installed it and it is added to the sticker at MSRP. So far so good. (We won't worry about what I'm buying it for just yet.) Then I ask the dealer to install ground effects, hockey stripe and blade spoiler. In addition to the MSRP, the dealer is charging me $386 to install those three items. I asked why, when they are listed as dealer installed items (LPO's) and they say it's because they are being installed after the fact, that they didn't come with the car from factory, GM will charge them shipping on them, and GM pays the dealer to install accessories that "come with the car from factor" not items that are ordered afterwards. I almost killed the deal. In theory, this is just not right since I haven't even picked up the car yet.
If GM does pay a dealer to install accessories that come with the car from factor and doesn't pay for accessories that are not shipped with the car, I guess I can accept that; but is that correct? I am going to call GM customer service tomorrow and ask them. But any help would be appreciated. And BTW, I'm buying it at GM Preferred plus EVA, plus the install charge. |
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12-04-2011, 07:28 PM
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#2 |
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Camaro Owner Since 1987
Drives: 2011 2SS/RS L99 RJT Join Date: Jun 2006
Location: Lawrenceville, GA
Posts: 2,185
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Tell them you do not want the car and see what they say.
Bill |
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12-04-2011, 07:45 PM
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#3 |
    
Drives: 2010 Camaro SS 2SS Join Date: Aug 2009
Location: Cypress, texas
Posts: 1,296
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They have to pay someone to install them and shipping on the items! Its not that hard to understand! If you order them before hand the are shipped with the car and GM pays as in "warranty" work. So you set a purchase price but then expect them to loose additional money...
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12-04-2011, 08:32 PM
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#4 |
Drives: 2012 45th Anniversary Edition Join Date: Aug 2010
Location: North West NJ
Posts: 890
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Extras are extra. Maybe some dealers would and some won't. It's their prerogative.
__________________
2012 45th Anniversary Edition 2LT Auto with Sunroof
2014 Acadia Denali 2012 Chevy Cruze RS GM ALL THE WAY!  |
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12-04-2011, 09:38 PM
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#5 |
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Drives: 2012 2LT RS White Born: 11/10/11 Join Date: Nov 2011
Location: Florida
Posts: 313
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So far I think everyone has missed the point of the question. "If GM does pay a dealer to install accessories that come with the car from factory and doesn't pay for accessories that are not shipped with the car, I guess I can accept that; but is that correct? I am going to call GM customer service tomorrow and ask them."
So.....Is GM paying them to install these accessories on a car that has not been delivered and then I am paying for it too? Maybe this rephrase will help. |
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12-04-2011, 09:51 PM
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#6 |
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Est.1775
Drives: '15 Challenger Hellcat (sold) Join Date: Sep 2009
Location: SoCal
Posts: 5,499
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Is it listed as a "Dealer Installed Option" on your window sticker? If so then you shouldn't have to pay for any additional prices.
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12-05-2011, 02:04 PM
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#7 | |
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Drives: 2011 Camaro 1SS Manual Synergy Grn Join Date: Apr 2009
Location: Sparta Chevrolet, Sparta, MI
Posts: 2,107
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Quote:
If you (or they) ordered the accessories AFTER the car is at the dealer's lot, then someone needs to pay for installation. Hope this helps! |
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12-05-2011, 05:35 PM
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#8 |
      
Drives: 2021 ZL1 1LE Satin Steel Join Date: Jul 2011
Location: Brownsburg, Indiana
Posts: 6,359
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I had mudflaps, bed rail protectors and wheel well plastic that was part of the LPO protection pkg on my Silverado put on by the dealer. There was no added installation cost. I wanted to do it myself but they said because it is a dealer installed pkg and warrantied they had to install it. No extra cost though either. Sounds like they are pulling a fast one to make a quick buck.
__________________
Ryan
2021 ZL1 1LE Satin Steel Metallic Build Page: https://www.camaro6.com/forums/showthread.php?t=632481 |
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12-05-2011, 05:43 PM
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#9 | |
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Drives: 2010 Camaro SS 2SS Join Date: Aug 2009
Location: Cypress, texas
Posts: 1,296
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Quote:
Its not rocket science! And believe it or not - Not every dealer is out to screw you, no matter what everyone on her will tell you! |
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12-05-2011, 08:19 PM
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#10 | |
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Drives: 2012 2LT RS White Born: 11/10/11 Join Date: Nov 2011
Location: Florida
Posts: 313
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Quote:
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12-06-2011, 02:05 PM
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#11 | |
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Drives: 2011 Camaro 1SS Manual Synergy Grn Join Date: Apr 2009
Location: Sparta Chevrolet, Sparta, MI
Posts: 2,107
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Quote:
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12-08-2011, 05:33 PM
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#12 |
Drives: 2012 Chevrolet Tahoe LTZ Join Date: Apr 2009
Location: Wisconsin
Posts: 449
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Good answer Anna
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