Dealership dilema - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

kmarshall2121 · 07-21-2015, 11:04 AM

Wifes 14 Cruze has had this "squeaking" sound when the AC is on. Finally took to the dealership service, and it only made the the sound when the AC was on, and in gear. yea, I know, sounds weird. I assume its something to do with the AC, but was diagnosed as a waterpump malfunction. OK. They replace it, under warranty, and off we go.

I was in the garage last night when wife starts backing in. Guess what? same sound, still there.... Yay! Call the dealership again, taking it back in on Wednesday.

Reason for this post - My 12 Camaro makes the same sound, only on occasion, so I wonder if the same thing is wrong, oh, and that I "totally" trust the dealerships - NOT!!! haha

Evil-Bee-NH · 07-21-2015, 11:33 AM

Quote:

Originally Posted by kmarshall2121

Wifes 14 Cruze has had this "squeaking" sound when the AC is on. Finally took to the dealership service, and it only made the the sound when the AC was on, and in gear. yea, I know, sounds weird. I assume its something to do with the AC, but was diagnosed as a waterpump malfunction. OK. They replace it, under warranty, and off we go.

I was in the garage last night when wife starts backing in. Guess what? same sound, still there.... Yay! Call the dealership again, taking it back in on Wednesday.

Reason for this post - My 12 Camaro makes the same sound, only on occasion, so I wonder if the same thing is wrong, oh, and that I "totally" trust the dealerships - NOT!!! haha

not sure one the cruz but our A/C's and Heaters make those noises in the camaro from the blower motor. It's actually a minor issue radio solves it and it won't really hurt anything.

Travis104 · 07-21-2015, 12:07 PM

I also have a 14 Cruze, and it sounds like air leaks from the driver side rear window, and when the brake pedal is pushed there is a very strange sound. It almost sounds as if air bubbling out, but the brakes still stop. I took it to the dealer, and they couldn't hear the air leak in the window....it is very obvious, and the brakes are "normal". They said that the power booster is making the noise, when it is clearly coming from the wheel area. I wish there was a decent Chevy dealership near me...

VTSummit · 07-21-2015, 12:28 PM

If the noise is under the hood, as in NOT related to the fan/ductwork, is probably the compressor. Granted, it CAN be hard sometimes to isolate a noise in that area- but they should be able to figure it out.

Cam_Cam · 07-21-2015, 01:08 PM

My Camaro does the same thing... have had the blower motor replaced and it changes nothing. Only does it when it's cold outside.

/shrug

Kawirocket674 · 07-21-2015, 10:43 PM

Have them check the crank seal.

Chevrolet Customer Svc · 07-23-2015, 09:56 AM

Quote:

Originally Posted by Travis104

I also have a 14 Cruze, and it sounds like air leaks from the driver side rear window, and when the brake pedal is pushed there is a very strange sound. It almost sounds as if air bubbling out, but the brakes still stop. I took it to the dealer, and they couldn't hear the air leak in the window....it is very obvious, and the brakes are "normal". They said that the power booster is making the noise, when it is clearly coming from the wheel area. I wish there was a decent Chevy dealership near me...

Hi Travis104,

I am sorry to learn about your sound concerns in your Cruze. Did you go for a ride with your service tech? No one knows your car better than you and it gives you the opportunity to point out your exact concerns.

I would be happy to look into this further. Please feel free to send us a private message along with your VIN, current mileage, full contact information and involved dealer.

All the best,

Kaylee D.
Chevrolet Customer Care

Chevrolet Customer Svc · 07-23-2015, 10:06 AM

Quote:

Originally Posted by kmarshall2121

Wifes 14 Cruze has had this "squeaking" sound when the AC is on. Finally took to the dealership service, and it only made the the sound when the AC was on, and in gear. yea, I know, sounds weird. I assume its something to do with the AC, but was diagnosed as a waterpump malfunction. OK. They replace it, under warranty, and off we go.

I was in the garage last night when wife starts backing in. Guess what? same sound, still there.... Yay! Call the dealership again, taking it back in on Wednesday.

Reason for this post - My 12 Camaro makes the same sound, only on occasion, so I wonder if the same thing is wrong, oh, and that I "totally" trust the dealerships - NOT!!! haha

Hi kmarshall2121,

I am sorry to hear about your concern with the AC sound in your wife's Cruze. I would be happy to provide an extra layer of support while you are at the dealership.

If this interests you, please send us your VIN, current mileage, full contact information and involved dealership.

Kind regards,
Kaylee D.
Chevrolet Customer Care

kmarshall2121 · 07-23-2015, 11:15 AM

Quote:

Originally Posted by Chevrolet Customer Svc

Hi kmarshall2121,

I am sorry to hear about your concern with the AC sound in your wife's Cruze. I would be happy to provide an extra layer of support while you are at the dealership.

If this interests you, please send us your VIN, current mileage, full contact information and involved dealership.

Kind regards,
Kaylee D.
Chevrolet Customer Care

Thanks, Kaylee - dealership is taking it in again to see if they can find out the problem. They are very attentive where we bought the Cruze, have issues with where I bought the Camaro though.....

2LSCamaroSTL · 07-23-2015, 03:44 PM

Travis, yeah my 13 cruze does the same thing when you push down on the brakes it makes a hissing sound or sounds like a leak so to speak... Annoying

kmarshall2121 · 07-23-2015, 03:53 PM

they had the Cruze all day, just called - replaced the tensioner. we'll see if that was actually it, now that I got a new water pump out of it... Car only has 5K on it btw...

VTSummit · 07-23-2015, 04:28 PM

Everyone makes mistakes- it's how they are handled that makes the difference. Even the best techs in the industry have misdiagnosed before.

kmarshall2121 · 07-23-2015, 04:58 PM

Quote:

Originally Posted by VTSummit

Everyone makes mistakes- it's how they are handled that makes the difference. Even the best techs in the industry have misdiagnosed before.

Dont get me wrong, Im not blaming them by any means. They have been great, and work with me any time I contact them. Shout out to Andy Reaves (and his techs) at Courtesy Chevrolet in San Diego, CA!

kmarshall2121 · 07-24-2015, 10:52 AM

Got home last night, sound actually seems louder. Wasnt the tensioner. Taking back in Monday evening...

07-21-2015, 11:04 AM	#1
kmarshall2121 Drives: 2012 45th Anniversary Edition Join Date: Aug 2012 Location: San Diego, CA Posts: 1,618 View My Garage	Dealership dilema Wifes 14 Cruze has had this "squeaking" sound when the AC is on. Finally took to the dealership service, and it only made the the sound when the AC was on, and in gear. yea, I know, sounds weird. I assume its something to do with the AC, but was diagnosed as a waterpump malfunction. OK. They replace it, under warranty, and off we go. I was in the garage last night when wife starts backing in. Guess what? same sound, still there.... Yay! Call the dealership again, taking it back in on Wednesday. Reason for this post - My 12 Camaro makes the same sound, only on occasion, so I wonder if the same thing is wrong, oh, and that I "totally" trust the dealerships - NOT!!! haha

07-21-2015, 12:28 PM	#4
VTSummit Consistently inconsistent Drives: 2015 2LT Summit White Join Date: May 2015 Location: United States Posts: 1,363	If the noise is under the hood, as in NOT related to the fan/ductwork, is probably the compressor. Granted, it CAN be hard sometimes to isolate a noise in that area- but they should be able to figure it out. __________________ Thanks to MRR, I have some SWEET wheels! Thank you! 2015 2LT Ported TB, Ported intake, JACFAB intake spacer, Borla exhaust, IPF 91 tune, Complete 1/LE suspension, Brembo brakes, Goodridge lines, Elite catch can, CAI with Thermo-wrap, 275/40-20 x 10's all around, Z/28 spoiler, GM splitter, Alpine/Polk stereo with AudiControl interface.

07-23-2015, 03:44 PM	#10
2LSCamaroSTL Drives: 2LS Black with IO stripes Join Date: Feb 2015 Location: STL, MO Posts: 92 View My Garage	Travis, yeah my 13 cruze does the same thing when you push down on the brakes it makes a hissing sound or sounds like a leak so to speak... Annoying __________________ K&N CAI, Gloss Black and Orange bow ties, IO brake calipers, RS headlights.

07-23-2015, 04:28 PM	#12
VTSummit Consistently inconsistent Drives: 2015 2LT Summit White Join Date: May 2015 Location: United States Posts: 1,363	Everyone makes mistakes- it's how they are handled that makes the difference. Even the best techs in the industry have misdiagnosed before. __________________ Thanks to MRR, I have some SWEET wheels! Thank you! 2015 2LT Ported TB, Ported intake, JACFAB intake spacer, Borla exhaust, IPF 91 tune, Complete 1/LE suspension, Brembo brakes, Goodridge lines, Elite catch can, CAI with Thermo-wrap, 275/40-20 x 10's all around, Z/28 spoiler, GM splitter, Alpine/Polk stereo with AudiControl interface.

07-21-2015, 12:07 PM	#3
Travis104 Drives: 2014 ZL1 Join Date: Sep 2012 Location: West Virginia Posts: 591	I also have a 14 Cruze, and it sounds like air leaks from the driver side rear window, and when the brake pedal is pushed there is a very strange sound. It almost sounds as if air bubbling out, but the brakes still stop. I took it to the dealer, and they couldn't hear the air leak in the window....it is very obvious, and the brakes are "normal". They said that the power booster is making the noise, when it is clearly coming from the wheel area. I wish there was a decent Chevy dealership near me...

07-21-2015, 01:08 PM	#5
Cam_Cam Drives: 2014 Camaro 1SS Join Date: Nov 2014 Location: Michigan Posts: 525	My Camaro does the same thing... have had the blower motor replaced and it changes nothing. Only does it when it's cold outside. /shrug

07-21-2015, 10:43 PM	#6
Kawirocket674 Drives: 2013 Camaro SS Join Date: Oct 2013 Location: Menifee CA Posts: 244 View My Garage	Have them check the crank seal.

07-23-2015, 03:53 PM	#11
kmarshall2121 Drives: 2012 45th Anniversary Edition Join Date: Aug 2012 Location: San Diego, CA Posts: 1,618 View My Garage	they had the Cruze all day, just called - replaced the tensioner. we'll see if that was actually it, now that I got a new water pump out of it... Car only has 5K on it btw...

07-24-2015, 10:52 AM	#14
kmarshall2121 Drives: 2012 45th Anniversary Edition Join Date: Aug 2012 Location: San Diego, CA Posts: 1,618 View My Garage	Got home last night, sound actually seems louder. Wasnt the tensioner. Taking back in Monday evening...