Need advice on aftermarket spoiler defects - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

bng804 · 02-26-2010, 02:06 PM

Ok, got my new RKSport spoiler today, and am a little disappointed in the quality. It has an area that has a small crack, and also has a small hole in the top where it looks like one of the mounting screw was screwed in a bit too far.

I'm used to fiberglass body pieces not being 100% perfect and needing a good body man to clean stuff up, but I'm undecided on what to do with this.

Do you guys think I should return it and try again, or just have my body guy fix the defects and go on down the road? I don't really want to send it back as it took a while to get it in the first place...

Angrybird 12 · 02-26-2010, 02:12 PM

Quote:

Originally Posted by bng804

Ok, got my new RKSport spoiler today, and am a little disappointed in the quality. It has an area that has a small crack, and also has a small hole in the top where it looks like one of the mounting screw was screwed in a bit too far.

I'm used to fiberglass body pieces not being 100% perfect and needing a good body man to clean stuff up, but I'm undecided on what to do with this.

Do you guys think I should return it and try again, or just have my body guy fix the defects and go on down the road?

Send these pictures to the manufacturer and tell them to either send you a new spoiler (and pay the shipping for the new one and the return of this one) or you can get an estimate from your body guy and tell them to send you a refund in that amount to fix the spoiler.

vinyljunkie · 02-26-2010, 02:13 PM

Im sure if there was a defect on the item they should make you priority and send you one asap.

you might wanna call them and see how long its gonna take. If its too long and cant wait then id say go with your body guy. then again thats more $$ you wouldnt have to put into it.

DandDC09 · 02-26-2010, 02:14 PM

Return for exchange... you pay for an item to be top quality.... I'm sure they will do it immediately.... they dont want their name tarnished and it will bring more attention to their quality control, so something hopefully wont happen like that again... just my 2 cents!

ron10 · 02-26-2010, 02:17 PM

must not have any quality control.return it.have them send you a new one.why put more money into fixing it.

SicMSP · 02-26-2010, 02:30 PM

I contacted them for ya, I'll see what I can do.

bng804 · 02-26-2010, 02:46 PM

Quote:

Originally Posted by SicMSP

I contacted them for ya, I'll see what I can do.

Cool, thanks.

jcamaro · 02-26-2010, 03:07 PM

They have a rep on the forums I believe, henri26900. Try contacting them and see if they can help.

If anything, you could ask for a discounted refund and use that money to have the body guy fix it. That would probably be the fastest and cheapest way, depending on how much shipping costs.

*The_Blur* · 02-26-2010, 03:09 PM

I'm sure they'll take care of this. No one wants to have a reputation for poor customer service or poor quality.

bng804 · 02-26-2010, 03:24 PM

Quote:

Originally Posted by The_Blur

I'm sure they'll take care of this. No one wants to have a reputation for poor customer service or poor quality.

Oh, I'm sure they'll take care of it too. A discounted refund so the body shop could just fix it would be great. I'm not stressing about it or anything and I'm certainly not bad mouthing RKSport. I'll be getting their full body kit when the tax return comes in.

bng804 · 02-26-2010, 03:28 PM

Quote:

Originally Posted by jcamaro

They have a rep on the forums I believe, henri26900. Try contacting them and see if they can help.

If anything, you could ask for a discounted refund and use that money to have the body guy fix it. That would probably be the fastest and cheapest way, depending on how much shipping costs.

Thanks, sent a pm to henri26900

chrisgalles · 02-26-2010, 03:34 PM

Those guys are first class... They will make sure you are taken care of.

bng804 · 02-26-2010, 03:54 PM

Quote:

Originally Posted by chrisgalles

Those guys are first class... They will make sure you are taken care of.

Yes, sir. You are correct. They are absolutely first class. It's only been a few hours since I received the spoiler and I've already heard from RKSport and they've arranged for a replacement to go out immediately. Thanks for all the advice and kudos to RKSport for great service!

SicMSP · 02-26-2010, 04:44 PM

glad they fixed it for ya

02-26-2010, 02:06 PM	#1
bng804 Drives: '10 Victory Red 2LT Join Date: Oct 2009 Location: Oklahomaville Posts: 208 View My Garage	Need advice on aftermarket spoiler defects Ok, got my new RKSport spoiler today, and am a little disappointed in the quality. It has an area that has a small crack, and also has a small hole in the top where it looks like one of the mounting screw was screwed in a bit too far. I'm used to fiberglass body pieces not being 100% perfect and needing a good body man to clean stuff up, but I'm undecided on what to do with this. Do you guys think I should return it and try again, or just have my body guy fix the defects and go on down the road? I don't really want to send it back as it took a while to get it in the first place... Attached Images __________________ http://www.okcamaros.com Last edited by bng804; 02-26-2010 at 02:29 PM.

02-26-2010, 02:13 PM	#3
vinyljunkie SoCal C5 Family Member Drives: 2010 Camaro 2SS/RS Join Date: Jul 2009 Location: torrance/redondo beach Posts: 525	Im sure if there was a defect on the item they should make you priority and send you one asap. you might wanna call them and see how long its gonna take. If its too long and cant wait then id say go with your body guy. then again thats more $$ you wouldnt have to put into it. __________________

02-26-2010, 02:14 PM	#4
DandDC09 Drives: '10 2LT/RS, '13 Malibu Join Date: Nov 2009 Location: Wichita KS Posts: 476	Return for exchange... you pay for an item to be top quality.... I'm sure they will do it immediately.... they dont want their name tarnished and it will bring more attention to their quality control, so something hopefully wont happen like that again... just my 2 cents! __________________

02-26-2010, 03:07 PM	#8
jcamaro Obsessed Much? Drives: 2015 Silver 1SS/RS M6 Join Date: Aug 2009 Location: Las Vegas Posts: 934	They have a rep on the forums I believe, henri26900. Try contacting them and see if they can help. If anything, you could ask for a discounted refund and use that money to have the body guy fix it. That would probably be the fastest and cheapest way, depending on how much shipping costs. __________________ 2015 1SS RS M6

02-26-2010, 03:09 PM	#9
The_Blur Moderator Drives: 2018 Harley-Davidson Street Bob Join Date: Nov 2007 Location: San Diego Posts: 14,768	I'm sure they'll take care of this. No one wants to have a reputation for poor customer service or poor quality. __________________ RDP Motorsport//GEN5DIY//Cultrag Performance//JPSS//Rodgets Chevrolet// Operation Demon//Buy at Invoice//RACECARWEAR RESPECT ALL CARS. LOVE YOUR OWN. warn 145:159 ban

02-26-2010, 02:17 PM	#5
ron10 Drives: 2010 2SS IOM L99 Join Date: Jan 2010 Location: LOUISVILLE,KY.. Posts: 7,545	must not have any quality control.return it.have them send you a new one.why put more money into fixing it.

02-26-2010, 02:30 PM	#6
SicMSP Drives: Aftermarket Car Parts Join Date: Oct 2009 Location: SoCal Posts: 89	I contacted them for ya, I'll see what I can do.

02-26-2010, 03:34 PM	#12
chrisgalles TEXAS FIGHT! Drives: Awesome Join Date: Apr 2009 Location: Longview, Tx Posts: 1,226	Those guys are first class... They will make sure you are taken care of.

02-26-2010, 04:44 PM	#14
SicMSP Drives: Aftermarket Car Parts Join Date: Oct 2009 Location: SoCal Posts: 89	glad they fixed it for ya

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