Bad Service - Camaro5 Chevy Camaro Forum / Camaro ZL1, SS and V6 Forums

CAMARO__13 · 04-30-2015, 12:37 AM

Hi everyone, I'm having a really bad service for my Camaro, my car is at the dealership coz the transmission has an issue, they've changed some parts and the transmission still has a noisy sound when it shifts to second, that means they've changed some parts that weren't the issue and what pissed me off is that they said we can NOT fix more, ''THE CAR IS READY FOR PICK UP''

I'm really tired of This dealership

The car is been a month at the dealership

Bizaro · 04-30-2015, 12:38 AM

Call GM and complain then find another dealership sorry alot of us have problems with the transmissions and these scrappy dealerships just refuse to fix anything

CAMARO__13 · 04-30-2015, 01:20 AM

I will call GM and see what they will do, I really need a new transmission, they messed up with the transmission and said ''COME PICK IT UP''

Bizaro · 04-30-2015, 01:24 AM

Quote:

Originally Posted by CAMARO__13

I will call GM and see what they will do, I really need a new transmission, they messed up with the transmission and said ''COME PICK IT UP''

Explain what happened with your car, what problems exactly are you having...is the transmission grinding when you try to shift into 2nd?

CAMARO__13 · 04-30-2015, 01:41 AM

I have an automatic transmission so when i start driving once it shifts to 2nd right after that there is a knock, they heard it and they changed some parts in the transmission but the issue still

JimE · 04-30-2015, 01:53 PM

Then they should still be working to fix it. You need to speak with the dealership, the service manager is necessary and find out exactly what they have done, what they believe the problem to be, and why they won't work on it further.

Yes, you can call GM, but the first thing they will do is call the dealer and find out what is going on. So it would be nice for you know EXACTLY what is going on before you start complaining. It won't get any better if you piss off the dealership, because if this is warranty work, they have already touched the car and are on the hook to fix it.

JLSuperfly · 04-30-2015, 01:59 PM

They had your car for a month? Were you provided a loaner car? Sorry about your tranny. I wish you all the best.

baum · 04-30-2015, 02:37 PM

first- if it was documented that it as there for a month i would look at lemon law.

second- are the chevy customer service reps still on these forums? they helped me out alot when i needed it.

CAMARO__13 · 04-30-2015, 06:14 PM

You're right Jime, I called GM and they'll talk to the dealership and see what happen

snarky · 04-30-2015, 06:35 PM

I must have blinked and missed it but somewhere along the line the post recession " New GM " seems to have reverted back to the decades old GM culture that was supposed to be gone forever. I couldn't have been any more naive.

Ragnar · 04-30-2015, 06:52 PM

Here is a dealership story. My wife has a '09 Escape and it had about 20K miles on it. On the way to work, it stopped pulling and made a strange noise. I called the dealership where we bought the vehicle about a possible trans issue and I was told do not bring it to them because they didn't have a transmission tech at that time! So I went to another dealer, she got a loaner and the problem was a defective C/V shaft. For a dealership to give up sounds strange, but maybe their tech is in training.

KJS · 04-30-2015, 11:49 PM

Stay on it until you're 100% satisfied with the final result. Stay in contact with GM Customer Service. Keep detailed records of who, when and all the facts everytime you communicate with everyone. Escalate to the general manager or dealerhip owner as appropriate. If they tell you its normal ask to drive a similar year Camaro on the lot and decide for yourself.
If you can, try to get a friend or relative to go with you who is somewhat car savvy to take good notes and not getting personally involved. As much as it can seem personal, keep it factual and detailed. In the long run, if you are still not satisfied you might want to try using a different dealerships service center. Good luck and hang in there.

lawman007 · 05-01-2015, 02:00 AM

A word to the wise, you are not married to your dealer. If after a year or two they seem to suck, then ditch them. You don't have to put up with bad service! They need you more than you need them. Dealerships are a dime a dozen. Just find the one you are happy with.
Troy

Backspin9 · 05-01-2015, 07:57 AM

There sure seems to be a lot of threads about bad dealer service and I'm sorry to see that. All this make me really hesitant to use a dealer for any kind of service unless absolutely necessary.

Just tossing this out there -- but has anyone had a positive experience from a dealer? Mine was fine (mostly) during the purchase process, but after that, not so much.

04-30-2015, 12:37 AM	#1
CAMARO__13 Drives: CAMARO 13 Red Join Date: Sep 2014 Location: OHIO Posts: 15	Bad Service Hi everyone, I'm having a really bad service for my Camaro, my car is at the dealership coz the transmission has an issue, they've changed some parts and the transmission still has a noisy sound when it shifts to second, that means they've changed some parts that weren't the issue and what pissed me off is that they said we can NOT fix more, ''THE CAR IS READY FOR PICK UP''I'm really tired of This dealership The car is been a month at the dealership Last edited by CAMARO__13; 04-30-2015 at 12:53 AM. Reason: adding

04-30-2015, 06:35 PM	#10
snarky ultracrepidarianism Drives: '14 1SS/RS/1LE/NPP '18 Accord Sport Join Date: Mar 2014 Location: where folks drive like shit Posts: 1,297	I must have blinked and missed it but somewhere along the line the post recession " New GM " seems to have reverted back to the decades old GM culture that was supposed to be gone forever. I couldn't have been any more naive. __________________

04-30-2015, 06:52 PM	#11
Ragnar Destroyed by flooding Drives: Wife's car Join Date: Mar 2014 Location: Louisiana Posts: 4,672	Here is a dealership story. My wife has a '09 Escape and it had about 20K miles on it. On the way to work, it stopped pulling and made a strange noise. I called the dealership where we bought the vehicle about a possible trans issue and I was told do not bring it to them because they didn't have a transmission tech at that time! So I went to another dealer, she got a loaner and the problem was a defective C/V shaft. For a dealership to give up sounds strange, but maybe their tech is in training. __________________

04-30-2015, 11:49 PM	#12
KJS Drives: '10 RJT,'95&'14 Vette Join Date: Feb 2009 Location: Cut Throat, NY Posts: 1,722 View My Garage	Stay on it until you're 100% satisfied with the final result. Stay in contact with GM Customer Service. Keep detailed records of who, when and all the facts everytime you communicate with everyone. Escalate to the general manager or dealerhip owner as appropriate. If they tell you its normal ask to drive a similar year Camaro on the lot and decide for yourself. If you can, try to get a friend or relative to go with you who is somewhat car savvy to take good notes and not getting personally involved. As much as it can seem personal, keep it factual and detailed. In the long run, if you are still not satisfied you might want to try using a different dealerships service center. Good luck and hang in there. __________________ *"As ye sow, so shall ye reap" - Me* Mine at sunset

05-01-2015, 02:00 AM	#13
lawman007 Panama-Gulf War Vet Drives: '11 SW 1LT/RS 6M Join Date: Apr 2011 Location: From Carmichael, CA to Matthews, NC 01/2021 Posts: 769	A word to the wise, you are not married to your dealer. If after a year or two they seem to suck, then ditch them. You don't have to put up with bad service! They need you more than you need them. Dealerships are a dime a dozen. Just find the one you are happy with. Troy __________________

04-30-2015, 12:38 AM	#2
Bizaro Account Suspended Drives: 2015 Redhot 1LE Join Date: Feb 2013 Location: Westchester NY Posts: 1,408	Call GM and complain then find another dealership sorry alot of us have problems with the transmissions and these scrappy dealerships just refuse to fix anything

04-30-2015, 01:20 AM	#3
CAMARO__13 Drives: CAMARO 13 Red Join Date: Sep 2014 Location: OHIO Posts: 15	I will call GM and see what they will do, I really need a new transmission, they messed up with the transmission and said ''COME PICK IT UP''

04-30-2015, 01:41 AM	#5
CAMARO__13 Drives: CAMARO 13 Red Join Date: Sep 2014 Location: OHIO Posts: 15	I have an automatic transmission so when i start driving once it shifts to 2nd right after that there is a knock, they heard it and they changed some parts in the transmission but the issue still

04-30-2015, 01:53 PM	#6
JimE Drives: 2013 2SS/RS/1LE Join Date: Apr 2010 Location: St Louis, MO Posts: 3,087	Then they should still be working to fix it. You need to speak with the dealership, the service manager is necessary and find out exactly what they have done, what they believe the problem to be, and why they won't work on it further. Yes, you can call GM, but the first thing they will do is call the dealer and find out what is going on. So it would be nice for you know EXACTLY what is going on before you start complaining. It won't get any better if you piss off the dealership, because if this is warranty work, they have already touched the car and are on the hook to fix it.

04-30-2015, 01:59 PM	#7
JLSuperfly Drives: 2014 Red Hot LS3 Join Date: Oct 2014 Location: SF Bay Area, CA Posts: 4,266	They had your car for a month? Were you provided a loaner car? Sorry about your tranny. I wish you all the best.

04-30-2015, 02:37 PM	#8
baum Drives: 2013 1LS, 2013 Ram 1500 Join Date: Mar 2013 Location: Minneapolis, mn Posts: 645	first- if it was documented that it as there for a month i would look at lemon law. second- are the chevy customer service reps still on these forums? they helped me out alot when i needed it.

04-30-2015, 06:14 PM	#9
CAMARO__13 Drives: CAMARO 13 Red Join Date: Sep 2014 Location: OHIO Posts: 15	You're right Jime, I called GM and they'll talk to the dealership and see what happen

05-01-2015, 07:57 AM	#14
Backspin9 Drives: The red one Join Date: Jan 2015 Location: Henderson, NV Posts: 317	There sure seems to be a lot of threads about bad dealer service and I'm sorry to see that. All this make me really hesitant to use a dealer for any kind of service unless absolutely necessary. Just tossing this out there -- but has anyone had a positive experience from a dealer? Mine was fine (mostly) during the purchase process, but after that, not so much.